Airtel Users Experience Maximum Call Drops
We have all been recently experiencing something that has been termed as ‘call drops’, and as of June 30th 2015 Airtel has received the the most number of complaints (31) followed by Vodafone, Idea Cellular and BSNL as written by telecom minister, Ravi Shankar Prasad in a written reply to the Lok Sabha. The TRAI (Telecom Regulatory Authority of India) has also received complaints from Reliance, Aircel, MTS and Tata users too.
The Airtel CEO had written an open letter to its customers asking for their help. He mentioned that the two most important things necessary for a good service or network were sites and spectrum. He also requests customers to identify nearby mobile sites to reduce call drops in a particular locality.
But what is the government doing about this, since customers are still paying for inefficient services?
“TRAI has been monitoring the performance for service providers against the quality of service benchmarks for the various parameters through quarterly performance monitoring reports.” – Ravi Shankar Prasad
Ideally, the call drop rate should be less than 2%. Although, service providers have cited various reasons such as equipment faults, frequent load shedding in some circles, difficulty in site acquisition, shutting of existing mobile towers due to radiation concerns and restrictions near international borders. These don’t seem to be excuses but facts of this situation.
The government promises to meet telecom service providers in April as well as the second week of July, 2015 regarding the call drop issue, wherein, they have been asked to take immediate measures to address issues of call drops by radio frequency optimization, installation of new sites and in-building solutions.
However, the results of these measures are yet to be experienced.
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