Google Pixel 2 XL Users Are Facing Voice Messaging Issue

The Google Pixel 2 and Pixel 2 XL were launched back in October to really high expectations from Android enthusiasts. While the 2016 Pixel devices had their shortcomings, the software experience and camera performance was unparalleled. Hence, a lot was expected from the Pixel 2 and Pixel 2 XL, especially after Google talked up the software and AI integration during the launch event.

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While stock Android OS on the devices has been excellent, the phones have been marred by prolonged hardware issues that the company can’t seem to contain. Over the course of the past two months, the negative press around the Pixel 2 and Pixel 2 XL has been immense and another issue regarding the Pixel 2 XL has come up, which has further infuriated Pixel 2 users.

Affected users have reported the latest voice messaging issue on the Pixel User Community of the Google Product Forums. Multiple users have stated that when they send a voice clip recorded on a Pixel 2 XL suffering from this particular bug, the recipient receives the same clip with a minimal volume.

I experienced the unusually low volume for outgoing voice messages in WhatsApp on two Pixel 2 XLs. The same behaviour was observed with Google Allo voice messages.

Google is apparently aware of the issue and will soon release a fix. Community Manager Orrin Hancock responded to the reports saying:

Want to let you all know that we are aware of this [issue], and looking into it. I might be reaching out for bug reports and other info privately.

Thi issue is a part of a larger problem which Google faces right now because of its hardware frailties. While the company’s smart speakers have been doing really well in the market, the Pixel 2 and Pixel 2 XL have failed to capture the imagination of its audience because of its price tag and the numerous software and hardware bugs that are constantly reported online.

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While the Pixel 2 has had a relatively smoother sailing, the Pixel 2 XL has faced a lot of the consumer wrath because of its below-par OLED display and other issues that hinder a user’s experience. Recently, after the Android 8.1 Oreo update rolled out, some users were reporting that they had to physically switch on the display during an incoming call. A thousand rupee feature phone lights up during an incoming call and such severe issues should not be faced by people who pay thousands for their smartphone.