Hilton Hires a Robot Concierge Powered by IBM’s Watson Smart AI
Artificial Intelligence over the past couple of years has progressed at a rapid pace. Be it Robots like Pepper which possess the capability to understand human emotions or simple pieces of intelligent code such as Siri which can based on your past behaviour patterns assist you in your day to day tasks, artificial intelligence is slowly but surely taking center stage in our lives today.
In a continuation of this trend, robots with artificial intelligence are now making way to hotels near you. Hilton, the famous hotel chain, has partnered with IBM to create a robotic concierge that it will fondly call “Connie” in memory of its founder, Conrad Hilton.
https://www.youtube.com/watch?v=jC0I08qt5VU
Connie is a Nao robot, a French 58cm-tall bot which is powered by IBM’s AI tech, Watson Smart. IBM claims that this Robo Concierge can understand speech, and the tech giant further claims that it enables the ‘bot to greet guests, answer questions about the hotel, and provide details about local services, sights and restaurants.”
Talking about the move, Rob High, chief technology officer of Watson said in a statement,
“This project with Hilton and WayBlazer represents an important shift in human-machine interaction, enabled by the embodiment of Watson’s cognitive computing. Watson helps Connie understand and respond naturally to the needs and interests of Hilton’s guests—which is an experience that’s particularly powerful in a hospitality setting, where it can lead to deeper guest engagement.”
Just in case you were wondering, Hilton’s friendly Robo Concierge, Connie, is not the first robot to to be employed by a hotel. Japanese hotel, the Hen-na in Nagasaki has a staff which is majorly manned by robots, speaking both Japanese and English.
